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Before You Call...

Can We Help?

1.Technical questions? Our operatives cannot answer these. Please email your requirements and photos of seals or rollers to help@theshowerseal.co.uk and we will respond quickly, however our full range is listed online so if you don’t see it on our site we don’t stock it. Please don’t send us samples in the post as these cannot be returned

2. Need to place an order? It’s easy, safe and secure to order online, however you can order any of the products shown on the site paying over the phone if you prefer.

3. Tracking queries? Did you check your email for the tracking link if applicable to the service purchased?

Need to call us about something else?

01423222455

Terms and conditions

Terms and conditions 

When you place an order we will email you with an order confirmation and to say thankyou for becoming a customer!

We will also email a tracking number when applicable. 7 days after an order has been placed we ask customers if they’d like to leave a review through trustpilot. This is so we can get your feedback and see if everything was ok with the transaction. If you do not wish to receive this email please do not agree to the terms and conditions of the sale and do not continue with the order process. If you do not respond to this email we will not remind you about it or contact you about it again.

Your review may be featured on our website trustpilot widget but you have full control over the name left here and there is no obligation to leave your name. None of your personal information will be displayed in the review unless you decide to give your name in the review.


PLEASE NOTE ALL DEFAULT CURRENCIES ON THIS WEBSITE ARE UK POUNDS STERLING (£)

 

Cancellation/change of order Policy

Shower Seal ltd. usually ships online orders within 24 hours of received payment, however if you wish to cancel or chage your order within this time please contact us by email or telephone and we will refund you in full. If 24 hours has passed since your purchase please refer to Delivery and Returns Policy.

VAT Charges

Products in this catalogue are subject to VAT (price you pay is inclusive of VAT)

If you are a business outside of the UK but within the EU please email us with your Vat number and we may be able to zero rate the vat charge

Credit and debit card Security

As far as we know there have been no cases of credit card fraud using our shopping system over the Internet. All credit and debit card transaction are processed using the secure servers of our payment gateway Paypal. We cannot view or store any credit card details on our website. None of our employees can view credit card details anywhere on our website or payment gateways. Please refer to our privacy policy for more information

 Deliveries

If we fail to deliver within the timeframe specified at the checkout we will refund delivery charge to you. Please let us know if your delivery is late. Please remember our hours of business are monday to friday and we cannot dispatch orders at the weekend.

We cannot be held liable for additional arrangements made by the customer in respect of receiving deliveries including taking time off work or paying for fitters to install our products

 

Privacy

Please see our privacy statement by clicking here to open a new window

Complaints

If you need to make a complaint, please email help@theshowerseal.co.uk call 01423 222 455 fax 01273358470 or write to:

Shower Seal ltd, 6 ROSHURE ROAD, MAGHERAFELT NORTHERN IRELAND BT45 5HH