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Before You Call...

Can We Help?

1.Technical questions? Our operatives cannot answer these. Please email your requirements and photos of seals or rollers to help@theshowerseal.co.uk and we will respond quickly, however our full range is listed online so if you don’t see it on our site we don’t stock it. Please don’t send us samples in the post as these cannot be returned

2. Need to place an order? It’s easy, safe and secure to order online, however you can order any of the products shown on the site paying over the phone if you prefer.

3. Tracking queries? Did you check your email for the tracking link if applicable to the service purchased?

Need to call us about something else?

01423222455

Privacy Notice

Shower Seal Ltd takes the security and privacy of every customer very seriously. This also applies to visitors to the website who do not complete a purchase.

To demonstrate our compliance with the obligations outlined by the GDPR (General data protection regulation coming into effect March 25th 2018 we have outlined our Privacy statement below.


Who are we?

Shower Seal LTD is registered under company number NI606333 VAT registration number 119581793

Our registered office address is 6 ROSHURE ROAD MAGHERAFELT NORTHERN IRELAND BT45 5HH   TEL 01423 222 455

 

What information do we collect about you?

If you place an order we will collect your name, billing address, delivery address (if different) your email address and telephone number. We will also note any information you may wish to provide to the delivery company to assist with the attempt of your delivery.

When making a payment your card details are entered into a secure page of our payment gateway provider, Paypal. To be clear about this we NEVER see your card details. We do not retain information about your card details as we never have them in the first instance.

 

How do we use the information we gather?

If you place an order with us we will use your information to create and fulfil your order. This would include printing postage labels receipts and delivery notes. These postage labels will be on your packaging and the receipt or delivery note inside.

We send orders from our office in Northern Ireland and from an order fulfilment warehouse in West Sussex. 

The order data is name address tel number email address and products ordered. As previously mentioned there is no payment card details as these are not required and we never have them in the 1st instance.

Further details of all the companies we use to deliver your order and information about their compliance with GDPR is available on request.

When you place an order we will email you with an order confirmation. We will also email a tracking number when applicable. 7 days after an order has been placed we ask customers if they’d like to leave a review through trustpilot. This is so we can get your feedback and see if everything was ok with the transaction. If you do not wish to receive this email please do not agree to the terms and conditions of the sale when placing an order. If you do not respond to this email we will not remind you about it or contact you about it again.

We do not have an option for a newsletter or contact customers with special offers.

To open a new window and read more about our privacy policy please click here

We never share any of your information with 3rd parties other than companies involved in the fulfilment and delivery of your order as they require your name and address to deliver your order. The delivery companies may also use your phone number and/or email address to update you about the progress of your delivery. They will not contact you again after this.

 

How do we store your information?

Your information is held in our Magento website. This is hosted on a dedicated secure sever provided by TSO hosting. We retain your information to help you order again in the future. We are also obliged to keep sales records for the potential inspection of Tax and Vat inspection from HMRC

Order information is held on a second secure dedicated server used for the transmission of orders to our order fulfilment warehouse. This information is deleted every month.

Some of your information may also be held on emails between our staff. We securely archive emails more than 3 months old so we can refer back to them at a later stage should you need to revisit a conversation you have had with us in the past. We hold the archives securely for 3 years before deleting. If you would like us to delete the information on any email archives before then please let us know and we carryout your request.

All devices used to access your information are kept in alarmed offices. All devices must be accessed by passwords which are changed regularly.

Security

Any information you enter on our site is encrypted with 128bit SSL technology. You will see our site should show the padlock symbol and HTTPS at the start of the website address.

This is the highest security measure available to us to safeguard your information but we cannot guarantee the security of your information so this is provided at your own risk. Please do not use our site to provide any irrelevant information other than the information required to fulfil your order. As mentioned previously your card details when making payment are entered into the secure server pages of Paypal and you should never provide these card details anywhere else on our site or by email.

 

Data breach notification

If we believe there has been a breach of your data we will let you know by email or by phone call.

 

Your information … Your choice

If you would like to review, make changes or delete the information we hold about you please contact us at help@theshowerseal.co.uk or write to us at SHOWER SEAL 6 ROSHURE ROAD MAGHERAFELT N.IRELAND BT45 5HH

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Changes to this Privacy statement

We carry out routine reviews of our privacy statement and makes changes when required. This statement was last updated 24th May 2018