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Before You Call...

Can We Help?

1.Technical questions? Our operatives cannot answer these. Please email your requirements and photos of seals or rollers to info@theshowerseal.co.uk and we will respond quickly, however our full range is listed online so if you don’t see it on our site we don’t stock it. Please don’t send us samples in the post as these cannot be returned

2. Need to place an order? It’s easy, safe and secure to order online, however you can order any of the products shown on the site paying over the phone if you prefer.

3. Tracking queries? Did you check your email for the tracking link if applicable to the service purchased?

Need to call us about something else?

0845 838 5321

Terms and conditions

PLEASE NOTE ALL DEFAULT CURRENCIES ON THIS WEBSITE ARE UK POUNDS STERLING (£)

Cancellation Policy

Shower Seal ltd. usually ships online orders within 24 hours of received payment, however if you wish to cancel your order within this time please contact us by email or telephone and we will refund you in full. If 24 hours has passed since your purchase please refer to Delivery and Returns Policy.

VAT Charges

Products in this catalogue are subject to VAT (price you pay is inclusive of VAT)

If you are a business outside of the UK but within the EU please email us with your Vat number and we may be able to zero rate the vat charge

Credit and debit card Security

As far as we know there have been no cases of credit card fraud using our shopping system over the Internet. All credit and debit card transaction are processed using the secure servers of our payment gateways sagepay and paypal. We cannot view or store any credit card details on our website. None of our employees can view credit card details anywhere on our website or payment gateways.

 

Deliveries

If we fail to deliver within the timeframe specified at the checkout we will refund delivery charge to you. Please let us know if your delivery is late. Please remember our hours of business are monday to friday and we cannot dispatch orders at the weekend.

We cannot be held liable for additional arrangements made by the customer in respect of receiving deliveries including taking time off work or paying for fitters to install our products


Complaints

If you need to make a complaint, please email info@theshowerseal.co.uk call 01273 740650 fax 01273358470 or write to:

Shower Seal ltd, C/O ILG,  Charles House, Logistics Avenue, Burgess Hill RH15 9TQ